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Frequently Asked Questions
Find answers to common questions about our services
We proudly serve Fort Wayne and surrounding areas. Our delivery service area currently includes the following counties: Allen, Dekalb, Steuben, Noble, Whitley, Huntington, Wells, and Adams.
We deliver clean, organic cloth diapers to your door and pick up soiled ones on a regular schedule. All diapers are professionally cleaned and sanitized. We also offer Bambo Nature disposable diapers and combination (cloth + disposable) services. All diaper services are subscriptions to recurring delivery.
Our service includes delivery of clean, organic cloth diapers, pickup of soiled diapers, professional laundering, and all necessary supplies: Ubbi diaper pail, pail liner bag (doubles as delivery bag), 7 diaper covers (if needed), 7 boosters for nighttime extra absorption, 2 snappis if needed (modern/safer diaper pin), travel wetbag, organic cloth wipes, wipes solution in glass spray bottle (we use Balm Baby).
The number of diapers will depeend on baby's age and weight; approximately 60-80 per week. Newborns have much more frequent changes than older babies and therefore will need a higher quantity. Rest assured, we will make sure you never run out!
No rinsing or dunking necessary! "Plopable poo should be flipped into the toilet if possible. Depending on the specific consistency in the diaper, this might not be possible. If its not practical, don't worry about it and just toss the diaper and wipes into the pail (this is why we chose the best odor containing diaper pail-from our trial participants' reviews). Did you know that you are supposed to dispose of solid waste from disposable diapers in the toilet, also?
Prefolds, Fitted, and Pockets/All-in-Ones: prefolds are wrapped around baby and secured with a Snappi. Cover goies over prefold. Fitteds don't need a Snappi, because their securement is the built in snaps. Pockets are essentially an all-in-one, because we do all the stuffing. We also carry Bambo Nature disposable diapers.
Our prefolds are made from GOTS certified organic cotton. Our boosters and inserts are made from 55% hemp/45% certified organic cotton (boosters are to add absorbency to any type of diaper; inserts are the absorbency part of pocket diapers). Our fitted diapers are made of certified organic cotton. Our wipes are made of certified organic cotton flannel. Unlike most other diaper services in the country, we only offer organic cotton or hemp/organic cotton. We are committed to using only the best for your baby and for the planet.
Our pocket diapers are made from two materials: the inner liner that touches baby's skin is made from hemp/organic cotton blend. The outer waterproof layer is made from PUL (polyurethane laminate). Covers are made from PUL, also. PUL used to be made through less environmentally friendly methods. Nearly all PUL is now made through a much better thermal laminating process instead of with solvents. These waterproof parts are safe for baby and are not the inner part that touches baby's skin.
Each prefold or fitted service comes with 7 diaper covers per week; these get reused. The diaper cover gets wiped down in between changes and be reused until soiled. At home you can hand wash with mild soap and rinse, lay flat or hang to air dry only. If you send a diaper cover back, you will receive the same number on the next delivery. Extra covers are available if you prefer to have more on hand.
Hemp is an amazing fabric. It is naturally one of the most sustainable crops, using far less water than other crops and is a naturally disease and pest resistant plant, meaning that typical pesticides are not needed. It is already grown organically, hence the absence of organic certifications for hemp. Cotton is one of the least sustainable crops when not grown organically. The GOTS certification for cotton ensures that it is non-GMO, free from pesticides and harmful substances from farm to product. Pesticides in non-organic cotton can be retained in trace amounts in the cotton fibers themselves. With organic cotton, baby is never exposed to pesticides. Immaculate Diaper Service only uses organic cotton products. Hemp and cotton are historically some of the best fibers for absorption. Hemp is even thirstier than cotton but less soft, which is why most hemp fabrics are a hemp/cotton blend. Hemp also has the added benefit of being antimicrobial (germs don't like it).
Your diaper pail liner bag doubles as your delivery/pickup bag. Simply remove the bag full of dirty diapers from your pail, secure it with the snap at the top, and set on your front porch or other specified delivery/pickup location. Please have diapers sitting outside by 8am of your scheduled delivery day.
Currently, we are on a twice weekly schedule. You will be assigned days based on location: Mondays & Thursdays, Tuesdays & Fridays, or Wednesdays & Saturdays. If your delivery day falls on Christmas, Thanksgiving, or New Year's Day, your order will be delivered the next delivery day after the holiday. No deliveries on Sundays. You will be given extra diapers the delivery beforein order to ensure adequate supply.
We deliver no matter the weather. If needed, we will place your delivery inside a weather bag. Our sustainable weather bags are made from renewable, plant-based materials, reducing your fossil fuel footprint. They are certified compostable, which means they'll quickly break down - both on composting piles and in commercial facilities. Keeping the weather away from your delivery without compromise!
Yes! Although the PUL used in our pockets and diaper covers is tested, safe for baby, and the most sustainably produced available, some mamas opt for 100% natural fibers. All cloth diapering is comprised of two parts: absorption and waterproofing. Absorption (cotton/hemp) soaks up the elimination, and the waterproofing keeps it contained, separate from baby's clothes. Wool is a great option for the outer/waterproof part, but intimidating for some. In the past, I have been very impressed with how wool works: rinse out with water, squeeze/roll to get the water out, and lay flat to dry. The urine turns to salt crystals; the wool, after drying contains no hint of urine. You only need two: one for use while the other is drying. Care of wool is specific. It needs to be lanolized periodically and washed with special wool soap once a month or sooner if soiled). Wool is naturally very antimicrobial. We plan to add wool diapers to our service very soon. There is a lot of information available online.
Yes! However, all subscriptions require 8 weeks of service before canceling. This helps us with inventory management. You can also pause or modify your service.
Yes! We offer two discounts. 1) Service commitment of 6 months (26 weeks) gets 10% off. 2) Our sibling discount is a very generous 50% off the second service. Sibling discount can be applied as many times as needed.
First, you must subscribe to a service. Once you are a customer, choose the second (or more) service(s) and enter code ADDSUB50 at checkout. ***NOTE: DISCOUNT DOES NOT APPLY TO DISPOSABLE DIAPERS OR ONE TIME PURCHASES
Diaper rash can get out of hand quickly! Natural fibers can actually help babies with extra sensitive skin--Many mamas report that cloth diapering helped reduce diaper rash and even eliminate it altogether! Do not use petroleum based ointments, as they can damage cloth diapers. We provide a diaper rash treatment package in Add Ons (service tab in main menu) that is delivered the next day. Our ointment is cloth diaper safe and healthy for baby (we carry Balm Baby Mad Rash-see product for ingredients and details). Any time an ointment is used, a liner must be used directly against the skin in order to protect the absorption capabilities of the cloth diaper. We will supply you with flannel liners made from certified organic cotton until you tell us that you don't need them anymore.
Please allow 1-2 weeks to prepare your first delivery. If inventory for your subscription is in stock, you might receive your first delivery sooner.
If lost, you will be given the opportunity to look for it. If it eventually cannot be found, you will have to replace the product. We track inventory with every delivery/pickup and document what we receive back from you, so you don't need to worry about it. For damaged items, those will have to be replaced. Contact us for full details of replacement cost.
Even though we are a cloth diaper delivery company, we chose to carry disposable diapers, because we are realistic. Truthfully, we all lead busy lives. Being on the go might mean that sometimes you need the convenience of a disposable. Or maybe, not all caregivers are on the same page with cloth diapering. Offering the best option for disposables that have the least chemical impact on baby bridges that gap and fills that need.
From our research, Bambo Nature diapers are the best available option. There are a lot of claims out there about eco-friendly or baby friendly. It can be hard to sift through the "greenwashing" (misleading marketing tactics that portray a product as more sustainable than they really are). We searched for the best disposable diaper brand that had a proven track record and transparency. Bambo Nature has no perfumes, dyes, PFAS (forever chemicals), and all of the other endocrine and neurodevelopment disruptor chemicals. We are in the process of collecting all of the relevant, high quality research behind the claims about chemical exposure. Once collected, we will publish links in the blog & articles section of the "More" tab.
This section of our site is currently under construction and should be available by January 2026. We are in the process of collecting relevant, high quality articles and medical research related to the effects of exposure to specific chemicals that are found in most disposable diapers. That way, when someone asks you why you cloth diaper, you can let them know it's an evidence-based decision!
If you make a registry through Babylist, you can link any item found online: Directions for how to use gift cards on Babylist
Call, text, chat, or email us to schedule an in-home session, often coinciding with first delivery of supplies and diapers. If you prefer a phone consultation, that option is available, also. Education session is typically 10-15 minutes. If you feel that the setup is self-explanatory and don't want the education session, that is fine, too! Immaculate Diaper Service will continue to support you in any troubleshooting needs that may arise.
